Shopify POS Launch and Operations Certification

As a candidate for this exam, you should have a comprehensive understanding of setting up and configuring Shopify POS, selecting and setting up hardware and payments, training and managing staff, executing common operational tasks, and optimizing growth within the Shopify POS system.

Exam breakdown:  

Outcome: Setting up and configuring Shopify POS 16% (19/110)

• Describe how to access Retail Support.
• Explain the main concerns with migrating data.
• Describe admin settings configuration options.
• Explain the main steps to set up the Shopify POS app.
• Troubleshoot the POS app.

Outcome: Selecting and setting up hardware and payments 36% (37/110)

• Describe the hardware options available for Shopify POS.
• Identify the main steps and available resources for selecting and configuring hardware.
• Identify the considerations when choosing hardware.
• Describe the features and functionality of POS Go.
• Describe the main elements of Shopify POS Payments.
• Explain why external payment processors are not desirable.
• Identify limitations to Shopify POS Payments.
• Describe the periphery hardware and accessories available for Shopify POS.
• Explain Shop Pay.

Outcome: Training and managing staff 10% (11/110)

• Identify the main topics for merchant and staff training.
• Explain Shopify features that support staff management.
• Address common problems/questions with managing staff.

Outcome: Executing common operational tasks 17% (20/110)

• Identify the elements of effective Unified Commerce selling.
• Describe effective inventory management processes.
• Identify common tasks in the checkout/sales workflow.
• Identify Shopify product management tools.

Outcome: Optimizing Shopify POS 21% (23/110)

• Identify Shopify POS features that support customer management.
• Explain the value of customer profiles.
• Explain how to leverage under-used Shopify POS features to increase customer conversions.
• Identify options for Shopify POS analytics and reporting.
• Explain how to use analytics and reporting to optimize business.
• Explain how the functionality of POS can be extended through apps.
• Explain how to use Shopify POS features to support marketing efforts.